Systems Engineer - Telecom at Bayshore

Bayshore Healthcare seeks a Systems Engineer for Telecom Services in Mississauga, ON. Focus on improving telecommunication systems and ensuring reliable customer service.

You will be responsible for evaluating and enhancing the current telecom framework, ensuring alignment with business requirements and industry standards. This position entails creating and maintaining documentation, preparing performance metrics reports, and staying updated on emerging technologies. Additionally, you will assist in long-term telecommunications strategies and participate in on-call support.

Key Responsibilities:
• Ensure optimal call routing and workflows for agents
• Maintain current technical documentation on systems
• Evaluate telecom networks and implement improvements
• Support agent training and create onboarding materials
• Prepare metrics reports on performance indicators

Requirements:
• College diploma or university deg...