Systems Engineer (IT / Computer Science)

• MNC Company
• Basic $3500 - $4000 + Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Lorong Chuan
• Working hours: Monday to Friday (8.45am to 5.45pm)

Job Responsibilities

• Handles end user requests for hardware and software for supported clients.
• Troubleshoots technical issues and provides user support through timely problem ticket resolution.
• Updates, tracks, and maintains assigned support tickets.
• Escalates incidents and service requests as appropriate to ensure timely resolution.
• Maintains site documentation and maintenance records.
• Provides IT infrastructure support for warehouse and logistic projects.
• Contributes to desktop and laptop software upgrades and refresh initiatives.
• Work with third party vendors to resolve hardware and software issues.
• Performs ot...