Location
Oakbrook Terrace
Job Type
Full-time
Posted
July 11, 2026
Job Description
**Overview**
The Systems Engineer Associate (SEA) maintains and supports the IT computing environment and its users. This includes resolution of technical problems, documentation of procedures, and cross training of support specialists. The role supports various IT teams and projects and provides suggestions on process improvements. Under the guidance of the team, the SEA evaluates tools and utilities that could enhance the capabilities of the team. The SEA is capable to work on problems with oversight, and proactively escalate to senior staff as needed.
**Responsibilities**
+ Supports the outsourced Level 1 Service Desk and independently resolves Level 2 incidents and service requests across enterprise environments.
+ Administers and supports IT infrastructure across on-premises and cloud platforms, including Microsoft 365, Entra ID (Azure AD), and endpoint management via Microsoft Intune.
+ Leverages monitoring tools and analytics to track system per...
The Systems Engineer Associate (SEA) maintains and supports the IT computing environment and its users. This includes resolution of technical problems, documentation of procedures, and cross training of support specialists. The role supports various IT teams and projects and provides suggestions on process improvements. Under the guidance of the team, the SEA evaluates tools and utilities that could enhance the capabilities of the team. The SEA is capable to work on problems with oversight, and proactively escalate to senior staff as needed.
**Responsibilities**
+ Supports the outsourced Level 1 Service Desk and independently resolves Level 2 incidents and service requests across enterprise environments.
+ Administers and supports IT infrastructure across on-premises and cloud platforms, including Microsoft 365, Entra ID (Azure AD), and endpoint management via Microsoft Intune.
+ Leverages monitoring tools and analytics to track system per...
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