Job Description
POSITION: Systems Administrator - I
Summary: The full-time, on-site Systems Administrator Tier 1 opportunity at Bell Ambulance provides essential first-contact support to our infrastructure. Operating at an entry-level scope, this role focuses on handling routine tasks and triaging issues to ensure systems operate smoothly. This position, in cooperation with other IT and Bell staff, allows our EMS crews to provide the highest level of emergent care while operating as the largest provider of ambulance services in the State of Wisconsin.
Primary Duties & Responsibilities:
Serve as the primary first contact for support, effectively managing routine tasks and triaging technical issues.
Handle Help Desk tickets for common user problems, such as login difficulties, application issues, and basic troubleshooting.
Monitor Auvik and other alerting applications to maintain system health, and strategically escalate complex issues as needed.