Switchboard Operator

Job Description

The Switchboard Operator has the responsibility to provide administrative support to the Front Office department by completing arrival preparations for the following day, by ensuring all guests requests and celebrations are highlighted and communicated to the relevant departments. The Switchboard Operator has the responsibility to complete the daily staff transport list for all Heartists of the hotel. Answering of phone calls and the coordination of messages is required to ensure accurate communication within the hotel. The Switchboard Operator will be responsible for managing all internal and external calls received directly to the Hotel main line.

Scope of Position

• Answering all calls according to the Fairmont (Royal Service) and Leading Hotels of the World Standards
• Assisting callers with relevant information were possible relating to the outlets, facilities and services offered at the hotel including the operating ho...