Location
banff
Job Type
Full-time
Posted
May 27, 2026
Job Description
Switchboard Agent Rate of Pay: Starting at $18 per hour. This position is located in Kananaskis, AB. Subsidized staff housing is available.
Position Overview
This role supports a 24-hour operation and contributes to guest experience across all departments.
Key Responsibilities
- Answer internal and external phone calls in a professional manner.
- Provide courteous, professional, and attentive guest service at all times.
- Promote the lodge and surrounding area and activities.
- Maintain a good working relationship with all departments.
- Establish a personal rapport with guests to learn about their needs and expectations.
- Actively seek feedback from guests, follow up, and take action to exceed expectations, including service recovery.
- Execute room assignment and inventory management for all guests, including groups, tours, and VIP guests.
- Handle cash, debit, and credit transactions and respo...