Support Technical Project Manager

Qualys · pune, maharashtra, India

Location
pune
Job Type
Full-time
Posted
June 05, 2026

Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role Overview

We are hiring a highly technical, customer-facing Technical Support Project Manager (TPM) to manage enterprise cybersecurity accounts.

This role serves as the P rimary technical escalation leader and strategic advisor , driving incident resolution and overall account health within a SaaS security environment.

The ideal candidate combines deep cybersecurity expertise, strong program management skills, and proven experience managing complex enterprise escalations.

Key Responsibilities

  • Own technical escalations (P1/P2) and drive cross-functional resolution with Engineering, Product, and Global Support.
  • Provide detailed, transparent customer updates including technical findings, action plans, and resolution timelines.
  • Lead customer governance cadence, including...
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