Location
Remote
Job Type
Full-time
Posted
July 15, 2026
Job Description
NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist.
As a Support Specialist, you will primarily provide telephone-based support to live Affiliates and Merchants across a range of NMI products, with opportunities to also assist via email and online ticketing as needed, while ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST).
Attendance within the Cape Town office for US working hours is required for this role.
What will I be doing?
Onboarding new and existing customer accounts
Training customers on our onboarding & reporting tools
Supporting internal colleagues with general queries relating to our products
Updating/creating knowledge garden content (our external help desk...
As a Support Specialist, you will primarily provide telephone-based support to live Affiliates and Merchants across a range of NMI products, with opportunities to also assist via email and online ticketing as needed, while ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST).
Attendance within the Cape Town office for US working hours is required for this role.
What will I be doing?
Onboarding new and existing customer accounts
Training customers on our onboarding & reporting tools
Supporting internal colleagues with general queries relating to our products
Updating/creating knowledge garden content (our external help desk...