Job Description
L2 Support SpecialistLocation: MexicoType: Full-timeDepartment: TechnologyResponsibilitiesHigh proficiency in UNIX shell navigation and scriptingSkilled at all aspects of SQL development including advanced query and procedure writingAbility to read and debug programming code in Java, C# or PythonKnowledge of Scripting will be added advantageExperience tuning SQL code, quality assurance, and unit testingWorking knowledge of Control-M, Autosys will be goodProactive ownership and management of allocated ticketsPrioritize and manage multiple open tickets at one timeEscalate incident tickets through the appropriate channelsEffectively document investigative steps and analysis to escalate technical issueInvestigate any identified issues with the implementation and then proactively drive resolution.
Maintain up to date product knowledge and awareness of new features.Eligibility RequirementsAbility & willingness to learn business flowsStrong communication skillsGood understanding of urg...