Location
Remote
Job Type
Full-time
Posted
July 03, 2026
Job Description
Become a valued member of our team as an internal Support Specialist focused on customer interaction.
You will act as the initial point of contact for production support tickets, collecting thorough and precise information from internal stakeholders before forwarding cases to the L2 support group.
Responsibilities
- Take responsibility for new tickets in the production support queue
- Evaluate incoming tickets for completeness and pinpoint any missing information
- Reach out to internal requestors (CX, accounting, sales, product, and other departments) to obtain additional details
- Edit or supplement tickets so they are ready for L2 support
- Assign tickets to the appropriate team depending on the nature of the issue
- Forward data or application‑related concerns to L2 support
- Send product or calculation inquiries to the Product team first, then return to support if a bug is confirmed
- Resolve administ...