Job Description
Are you an experienced Support professional? Do you have the ability to lead associates on shift and inspire a high-quality standard of service? If this sounds like you, then wed love to chat!
Our Support Team has been growing rapidly in Germany, and as such, we need Shift Leads to lead our support team, take responsibility for customer, restaurant and courier partner support and to monitor our operation as a whole during our support shifts. You will be working together with our Leadership team to develop strategies to improve our customer service experience and satisfaction, while ensuring engagement of our customers. In addition, you will work to resolve escalations and situations the team needs help with on a daily basis. Furthermore, youll need to be comfortable with leading by example, helping others when they're in doubt and raising the bar of the service we provide, day in and day out.
What you'll be doing