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Support Services Team Leader

Irwin Mitchell · Manchester, England, United Kingdom

Location
Manchester
Job Type
Full-time
Posted
July 02, 2026

Job Description

Your Role

and What You'll Be Doing

The Support Services Team Leader will assist with the day-to-day management of the PAs based in offices across the UK supporting our teams and clients within Personal Injury. This includes the development and maintenance of appropriate processes (in-line with agreed department processes) that will improve service levels and cost-effectiveness. This role will supervise, co-ordinate and lead the activities of the support functions. There will be significant focus on continual performance improvement throughout the team to ensure operational efficiency.

This is a hybrid role, with two days office attendance in our Manchester office per week.


As a Support Services Team Leader, you’ll:

  • Conduct 1:1s with team members, manage the wellbeing, attendance, performance, and engagement of the team

  • Conduct formal end of year reviews for colleagues allocating appropriate performance gradings

  • Liai...

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