Support Engineering Specialist (Ciudad De México)

Responsibilities
Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‐prem, hybrid, and cloud environments.
Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
Drive timely resolution of support cases in alignment with SLAs.
Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
Document solutions, FAQs, and best practices to improve internal knowledge bases.
Collaborate with cross‐functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
Provide guidance and mentoring to less‐experienced staff members.
Qualifications
Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
Advanced English communication skills.
3+ years of experience supporting virtualization, cloud, or datacenter systems...