Support Engineer - Technical Troubleshooter

Be a Tier 2 Support Engineer within our innovative company that secures AI-driven SDLC processes. Engage directly with customers to configure, debug, and ensure operational excellence across varied infrastructure.
You will take on escalated customer issues, utilizing your technical expertise to diagnose and resolve problems surrounding SSO protocols and API functionalities. Collaborate closely with R&D, ensuring product improvements and seamless customer setups while actively participating in on-call rotations for urgent needs.
Key Responsibilities:
• Serve as the primary contact for escalated technical issues
• Diagnose SSO, API, and security-related problems
• Support customers through deployment and integration phases
• Log issues and suggest enhancements to R&D teams
• Manage support case queues with timely updates to clients
Requirements:
• At least 3 years in B2B SaaS support or solutions engineering
• Expertise in troubleshooting SSO protocols: SAML...