Support Engineer (New Office in Johor Bahru)

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a Support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and provide resolutions to the reported issues. Your job is to work closely with the R&D Team by conducting preliminary investigations, replicating the reported issues raised and communicating your findings to the support software engineers and Quality assurance engineers to facilitate bug fixing.

Your Responsibilities Will Include

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring reso...