Support Engineer

We are seeking a proactive Support Engineer to provide advanced technical support for enterprise IT infrastructure, network systems, and end-user services. The role involves troubleshooting complex issues, ensuring system stability, and supporting critical business operations in a fast-paced environment.

Employment Type: Full-time employment

Responsibilities

• Provide L2/L3 technical support for infrastructure, network, and system-related issues.
• Troubleshoot and resolve incidents related to connectivity, performance, and service outages.
• Support configuration and maintenance of network devices, servers, and IT systems.
• Escalate and coordinate with internal teams or vendors for complex problem resolution.
• Monitor systems and respond to alerts to ensure high availability of services.
• Perform root cause analysis and contribute to permanent issue resolution.
• Assist in deployment, ...