Job Description
About Converge
Converge fuses cyber insurance security and technology to provide businesses with clear, confident cyber protection. Deploying a proprietary data ecosystem underpinned by expert underwriting, it provides risk solutions that deliver high value strategies with improved outcomes. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.
About the Role:
In this technical role, you will be part of the Converge Engineering team. You will mange our support queue, develop & maintain Python scripts to import & export customer data, triage customer issues, and make sure we are adhere to our SLA. You will be reporting to the Head of Engineering.
Responsibilities:
- Manage our Jira support help desk, and ensure SLAs are met
- Build and continuously improve the su...