Support Engineer - API Platforms SQL Unix Scripting

Senior Support Engineer – API Platforms

Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical?

We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.

As a Support Engineer, you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.

To be successful in this role, you’ll need

• Familiarity with the Agile software development lifecycle, and experience providing technica...