Support Consultant - Val Nav Application (Hybrid Work Schedule) (Bogotá)

Support Consultant – Val Nav

Location: Bogota, Colombia

Model of Work: Hybrid

Overview

Support Consultant will provide high‑quality client support for Val Nav product. The role involves rapid issue resolution, building client relationships, and collaborating with internal teams.

Responsibilities

• Provide fast and accurate product support, initially for Val Nav with opportunities to support additional products.
• Adhere to technical support practices in quality, knowledge‑centered support, and resolution timeframes, while seeking innovative process improvements.
• Meet customer care metrics for first response and average resolution times.
• Build client relationships and lead multilevel conversations within an organization.
• Escalate and resolve client issues in collaboration with development and consulting teams.
• Contribute to and conduct internal and external product trainin...