Support Analyst (Required English and Spanish (Bogotá)

We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With an integral presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.

We are seeking a dedicated and highly skilled Support Analyst to join our customer support team. As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.

Responsibilities

• Provide top-level technical support to customers, resolving queries and issues effectively and promptly.
• Diagnose and troubleshoot technical problems with products or services.
• Collaborate with other members of the support ...