Support Analyst – Production Support (Data & Reporting)

Role Overview

We are seeking a highly capable Support Analyst – Production Support (Data & Reporting) to join a globally distributed support team providing follow‑the‑sun coverage across AMR, EMEIA, and APAC regions.

This role is critical to ensuring the reliability, accuracy, and effective use of enterprise-wide reporting platforms, supporting both B2C (Consumer Markets) and B2B (Business & Education) reporting ecosystems. The Support Analyst will act as a frontline and escalation resource, resolving complex data issues, guiding users on data interpretation, and collaborating with engineering and product partners to maintain operational excellence across reporting platforms.

Key Responsibilities

• Develop and maintain deep working knowledge of two core reporting platforms:
• Horizon (Total / B2C Consumer Markets)
• Business & Education 360 (B&E 360) (B2B reporting)
• Un...