Support Analyst API Channel Integrations

We are searching for an experienced Support Analyst API Channel Integrations at our Capital Hill Sandton facility.

Job Purpose

The API Channel Integration Support Analyst is responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms within the organization. This role focuses on resolving API-related issues, ensuring system stability, and optimizing integration performance.

Key Responsibilities

API Incident Management and Resolution

• Proactively monitor API services and integrations for any incidents or service disruptions.
• Conduct in-depth investigations and root cause analyses of API incidents to restore services swiftly.
• Collaborate with internal development and infrastructure teams (including those managing Azure and WSO2 environments) to resolve technical issues.
• Document inc...