Support agent - German speaking

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities. You will be working on-site from our Durban North Coast office , a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life. Take ownership of high-profile and escalated customer cases , managing them from start to resolution Manage work orders in line with defined business SLAs Proactively identify and offer solutions to customer issues or concerns Consistently apply agreed behavioural, quality, and compliance standards Share knowledge and best practices with team members Communicate relevant campaign or process updates to colleagues, c...