Location
hemel hempstead
Job Type
Full-time
Posted
June 30, 2026
Job Description
About this Position
Henkel Consumer Brands hold leading market positions worldwide and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries our Brands and products are used by widely every day. You will embark on 3 functions in rotation: Customer Excellence, Logistics and Demand Planning.
What you'll do
Customer complaints & claims management:
- Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
- Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc)
- Help drive improvements in the team’s performance
- Using analysis and insight, highlight key trends and possible improvements
- Work within company practice/guidelines and compliance
- Opportunity to work independently, whil...