Supplies Customer Assurance Engineer

Supplies Customer Assurance Engineer Description - Job Summary This role is responsible for leading teams and projects to solve common and complex business issues, by leveraging developed subject matter knowledge. The role manages and leads cross‑functional program teams, delivers professional reports, develops schedules, budgets and resource plans, and tracks progress against the established plans, while leading less‑experienced staff members. The role also identifies risks and creates mitigation plans and reports the same to executive management. Act as a primary customer advocate for assigned ink supplies products, with the overall goal to achieve a balance between delivering a market leading customer experience and assuring HP profitability. This role spans throughout the product lifecycles and focuses on driving customer experience improvement leveraging customer sentiments and telemetry and working closely with the Home Print and cus...