Location
Iloilo City
Job Type
FULLTIME
Posted
July 08, 2026
Job Description
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Supervisor, Workforce Management,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
- Supervises 20 Real time Analysts Global
- Perform one on one coaching with the RTA'
- Train and Orient new RTA's
- Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements.
- Make objective recommendations on incident management
- Coordinates with Operational leadership to advise potential opportunities that will affect the achieveme...