Supervisor, Patient Lodging and Support Services

The Patient Lodging and Support Services Supervisor leads a team of specialists and helps run the day-to-day operations of both the Hospitality House and contracted hotel lodging programs. This role is responsible for ensuring patients and families traveling long distances for treatment have access to safe, comfortable accommodations, removing barriers to care while delivering a consistently outstanding guest experience.

The Supervisor sets the tone for service quality across the team, builds strong relationships with external lodging partners, and keeps operations running smoothly. Success in this role requires hands-on leadership, sound judgment, and a genuine commitment to the patients and families we serve.

**Guest Services & Experience**

+ Set and uphold service standards that ensure every guest interaction, from initial inquiry through check-out, reflects UVA Health’s commitment to patient-centered care.
+ Serve as an escalation point for guest conce...