Supervisor-Front Office

Job Information

• Job Number:
• Job Category: Rooms & Guest Services Operations
• Location: Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013
• Schedule: Full Time
• Remote: No
• Position Type: Non-Management

Position Summary

Process all guest check‑ins, verifying guest identity, form of payment, assigning a room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room key, verify and adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary, and follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs, and ...