Supervisor - Customer Support

Key Responsibilities

• Lead, manage, train, and mentor team members to ensure high performance and growth.
• Address and resolve conflicts by engaging with mobile app users while maintaining excellent customer service.
• Handle customer inquiries and concerns, ensuring complete customer satisfaction.
• Coordinate with all relevant parties throughout the order fulfillment process (pickup and delivery) to ensure compliance with quality standards.
• Perform other duties as assigned.

Qualifications

• Bachelors degree in any field.
• Proficient in social media platforms and digital communication.
• Strong working knowledge of MS Office applications.
• Excellent command of English and Filipino; additional language skills are an advantage.
• Proven ability to resolve conflicts and manage customer complaints effectively.
• Capable of working independently with minimal super...