Supervisor, Customer Service

Provide guidance and leadership with support and solutions for escalated and complex customer service situations through customer interaction channels such as phone, chat, email, etc. Manage the daily support of associates, customers and operational needs for assigned team. Hire, coach and develop associates to achieve performance goals. Provide timely, informed assistance, deliver effective solutions and an create an engaging experience to internal and external customers
A day in the life as a Supervisor, Customer Care...

+ Lead direct reports to create a positive impact on customer experience and meet and/or exceed service level goals

+ Establish, communicate and manage critical metrics and expectations through quality monitoring, call metrics and assessments on a consistent basis

+ Oversees the organization and delegation of Customer Support Cases. Assumes, assigns or re-assigns responsibilities temporarily, as necessary

+ Fosters a team en...