Subject matter expert - insurance

Job Description

We are looking for professional, high performance individuals with sound leadership and problem‑solving skills to support the customer service team while building a positive, people‑focused environment.

Key Responsibilities Identify and communicate barriers to performance/service delivery to the operational leaders Contribute in regular meetings with team leaders and agents regarding efficiencies Conduct analysis and insights based on consolidated data to enhance process improvements Share best practices between teams to support operational efficiencies Continuously examine opportunities for improvements and adherence to schedule Support the team when needed and maintain product knowledge through call taking Take calls as required Development Journey Agile training through quality feedback sessions Train employees in systems and products when required Work closely with Operations Support, Training & HR to support the new starter journey Qualifications A Matric/...