Subject Matter Expert (Acquiring Support)

About the Role
Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They are the voice of our customers, working closely with product teams to improve experiences and keep wow‑level service at the heart of Revolut.

We're looking for a Support Specialist to oversee complaints, creating a process that is fair and transparent. You'll be in charge of getting to the bottom of things, so you'll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.

You'll also be responsible for root‑cause analysis, quality control, and cooperation with regulatory bodies. And because we're invested in your success, we want to offer you a range of opportunities as your care...