Strategic Operations Manager, Uber Direct

**About the Role**

Uber Direct enables merchants to unlock last-mile delivery by tapping into Uber's expansive logistics network and marketplace. Delivering a high-quality, reliable experience is central to our value proposition-ensuring orders are fulfilled efficiently, consistently, and at scale.

As a Strategic Operations Manager on the Direct Ops team, you will drive improvements across key operational pillars including reliability, merchant experience, and overall delivery quality for the US&C Direct business. This role blends strategic thinking with hands-on execution, requiring strong problem-solving, operational optimization, data analysis, and project management skills. You should be comfortable navigating ambiguity, working in a fast-paced environment, and taking ownership of complex, cross-functional initiatives.

In this highly collaborative role, you will partner with teams across Local Operations, Commercial, Marketplace Operations, Product, and F...