Store Operations Lead at FIKA

Become a pivotal part of FIKA in Mississauga as a Store Operations Lead, overseeing daily functions and team performance. This role is ideal for those passionate about retail and customer service.
As the Store Operations Lead, you will be responsible for supervising staff, maintaining store appearance, and ensuring compliance with safety standards. Your proactive approach and strong work ethic will guide your team in providing unparalleled customer experiences while managing cash and administrative duties. You'll also be pivotal in training and developing team members.
Key Responsibilities:
• Oversee daily store operations and alarm management
• Deliver high-quality customer service consistently
• Assist in onboarding new team members
• Address and resolve customer complaints
• Implement sales strategies and monitor team performance
Requirements:
• Minimum of 2 years in retail
• High school diploma or GED
• Excellent organizational skills
• Clean cri...