Standard customer success & operations manager dach (Arenas de Iguña)

Customer Success & Operations Manager

The Customer Success & Operations Manager is responsible for ensuring the success, stability, growth, and operational excellence of the Standard Segment portfolio in DACH.

Responsibilities

• Retention & Portfolio Stability: Co‑own Gross Revenue Retention (GRR) for the DACH Standard portfolio. Maintain predictable renewal outcomes through structured, proactive renewal governance. Identify churn risks early using health scores and behavioral indicators. Lead churn mitigation plans in partnership with Account Management and Consulting. Drive migrations, upgrades, and lifecycle transitions when applicable.
• Customer Success Pipeline Ownership: Own CS‑qualified pipeline generation for the Standard Segment in DACH. Identify upsell and cross‑sell opportunities based on adoption patterns and lifecycle signals. Collaborate with Account Managers to convert CS‑driven opportunities into revenue pipeline. Track, forecas...