Staff Software Engineer - AI Copilot

Job Description: Zendesk is looking for a Staff Software Engineer to join our AI Copilot organization. The AI Copilot product brings AI directly into the hands of customer service agents and administrators.

Job Responsibilities

• Provide technical leadership across multiple teams, setting architectural direction and raising the bar for engineering quality and delivery practices.
• Work closely with ML Scientists and ML Engineers to bring ML‑powered capabilities into production as polished product features that customers use daily.
• Own the design and architecture of complex, cross‑cutting systems — driving decisions from proposal through to production and iterating based on real usage.
• Identify and drive high‑impact technical initiatives: performance, scalability, cost optimisation, and developer productivity.
• Collaborate with Product Management, Design, and engineering leadership to shape the technical roadmap and ensure engine...