Staff Product Manager, Risk Resolution Experience

**Overview**

**Join our mission**

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We serve over 50 million consumer, small business, and self-employed customers around the world — powering the money movement behind QuickBooks, Mailchimp, and TurboTax.

**Overview**

When we protect customers from fraud and financial risk, sometimes good customers get caught in the crossfire — a held payment, a paused account, a document request, a verification step. In that moment, the experience we put in front of them determines whether they resolve it in seconds or churn in frustration.

We're hiring a Staff Product Manager to own the customer-facing resolution experience — the front-end flows that guide a customer from your account is under review to you're all set, instantly. This is a deeply customer-obsessed, experience-driven role. Your mission is to design interactions ...