Staff Backline Engineer - Data & AI

About The Team

The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we deliver exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements.

What Your Impact Will Be

• Deep Dive Troubleshooting: Conduct deep‑dive forensics into Spark core internals and the broader Databricks Data and AI ecosystem to resolve high‑priority architectural failures and complex system anomalies.
• Root Cause Analysis: Perform advanced code‑level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high‑scale production workloads.
• Architectural Optimization: Optimise architectural performance across the Data and AI stack by refining execut...