Sr. UX Designer, Amazon Customer Service

Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI to create smart, personalized, and easy-to-use self-service experiences, we believe we have only scratched the surface. We are looking for a Senior UX Designer who can drive a customer-centered UX design process with the curiosity and creativity needed to revolutionize customer service.



Key job responsibilities
- Contribute to customer service product direction as part of a cross-functional team that includes AI scientists, developers, UX researchers, and product managers.
- Work together to translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower customers to resolve their issues quickly and efficiently.
- Drive innovation by leveraging your deep experience in UX design best practices through every step of the product development process, from observing customers to underst...