Sr. TPM, CRM, Customer Behavior Analytics

Description
We are seeking a highly experienced Sr. Technical Program Manager to lead our Customer Relationship Management (CRM) initiative within the Customer Behavior Analytics organization. This strategic program aims to revolutionize how Amazon understands and engages with customers across their entire journey. The ideal candidate will drive the technical vision and execution of complex, cross-functional projects that leverage data science, machine learning, and personalization technologies to deepen customer engagement and drive business growth.

Key Responsibilities:
- Lead the technical strategy and roadmap for the CRM program, aligning with Amazon's broader customer-centric vision
- Collaborate with senior leadership to define program goals, KPIs, and success metrics
- Drive cross-team alignment and execution across Customer Behavior Analytics, Personalization, and User & Product Marketing Technology teams
- Manage complex dependencies and risks across mu...