Job Description
Req ID: 376791
We are currently seeking a Sr Technology Support Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Sr Technology Support Analyst (NS064) Position Overview We are hiring a 77 - FT Supervisor Sr Technology Support Analyst within the Automation & DevOps domain. This role is responsible for Run Team, ensuring high availability, reliability, and performance of enterprise systems in a 24x7 environment. Key Responsibilities • Core Responsibility: Run Team • Perform advanced troubleshooting across systems, networks, or applications • Lead or support incident, problem, and change management processes • Conduct root cause analysis and implement permanent fixes • Proactively monitor and respond to alerts and outages • Automate operational tasks using scripting/tools where applicable • Ensure compliance with SLAs, KPIs, and service delivery standards • Maintain SOPs, knowledge base, and documentation Technical Skills & Tools...