Location
, metro manila, philippines
Job Type
Full-time
Posted
June 04, 2026
Job Description
Position: Sr. Technical Support Specialist
Location: Eastwood, Quezon City
Work setup & shift: Onsite
Responsibilities
- Provide remote Level 1 and Level 2 technical support to Service Agents across Australia and New Zealand.
- Diagnose and resolve issues related to printers, multifunction devices, and print environments.
- Troubleshoot hardware, software, driver, and network printing issues to identify and address root causes.
- Support Service Agents with escalated incidents and provide technical guidance for faster issue resolution.
- Log, monitor, and close service tickets in line with agreed SLA timelines and service standards.
- Escalate complex issues to Level 3 support teams or external vendors when necessary.
- Configure and support Windows print spooler services and print driver installations.
- Manage and troubleshoot print queues and print management software.
- Utili...
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