Sr. Supervisor, WFM Real Time Management | 1 Position | CyberJaya

## Sr. Supervisor, WFM Real Time Management | 1 Position | CyberJayaApplylocations: MYS Cyberjayatime type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Sr. Supervisor, WFM Real Time Management | 1 Position | CyberJayaJob Description**Key Responsibilities:*** Manage a team of Real-Time Analysts. Main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management.* Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on an intraday basis.* Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement.* Identify and analyse issues, complete post-mortem reports and provide feedback.* Communicate with internal & external stake holders to address variances.* Work closely with subject matter experts on escalations as well as manage the queue and productiv...