Location
San Francisco
Job Type
Full-time
Posted
July 19, 2026
Job Description
**Sr. Staff Engineer (GenAI)**
**About the Role**
Uber's Customer Obsession team builds the platform and AI that powers world-class support across **mobile, web, and voice** at global scale. We are now hiring a Senior Staff Engineer to **architect, productionize, and scale an autonomous support agent** that resolves customer issues end-to-end. Experience with **agentic architectures** is an important pre-requisite to be successful in this role. You'll push the state of the art in GenAI for customer service-LLM orchestration, evaluation, safety guardrails, multilingual support, and real-time voice-while holding a very high bar for reliability and cost efficiency. We are still at an early stage and value candidates with bias for action who get creative with GenAI tools to accelerate execution and experimentation.
**What the Candidate Will Need / Bonus Points**
---- What the Candidate Will Do ----
1. **Own the end-to-end agent architecture** ...
**About the Role**
Uber's Customer Obsession team builds the platform and AI that powers world-class support across **mobile, web, and voice** at global scale. We are now hiring a Senior Staff Engineer to **architect, productionize, and scale an autonomous support agent** that resolves customer issues end-to-end. Experience with **agentic architectures** is an important pre-requisite to be successful in this role. You'll push the state of the art in GenAI for customer service-LLM orchestration, evaluation, safety guardrails, multilingual support, and real-time voice-while holding a very high bar for reliability and cost efficiency. We are still at an early stage and value candidates with bias for action who get creative with GenAI tools to accelerate execution and experimentation.
**What the Candidate Will Need / Bonus Points**
---- What the Candidate Will Do ----
1. **Own the end-to-end agent architecture** ...