Sr. Rep, Customer Service Ops

What Customer Service Ops- Canadian Team contributes to Cardinal Health

Onboarding and managing customer and vendor set‑ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties.

Qualifications

• College or SHS Graduate/2 years completed in college with minimum of 3 years' experience
• Call center or customer service experience
• U.S. customer relationship management experience, preferred
• Intermediate analytical, problem solving, critical thinking and proactive investigative skills
• Strong communication skills (verbal & written) and customer focus
• Ability to follow SOPs and pays attention to details
• Intermediate Excel and Outlook skills
• Basic SQL is a plus (modifying query)
• Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
• Abi...