Sr. Quality Manager

ResultsCX · Pasig, Metro Manila, Philippines

Location

Pasig

Job Type

External

Posted

July 05, 2026

Job Description

Full Location: Manila - PH
Sr. Quality Manager
The Sr. Quality Manager ensures that goals for all programs relating to monitoring and providing feedback from transactions, reporting, and management of Quality, Customer Advocacy, and Sales Verification Teams are met. The incumbent in this position is also responsible for developing QA strategies for multiple programs and verticals. 
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
In this role you will:
Provide support to managers and executives within the QA organization
Identify the whole QA team’s needs in staffing, budget, and general support to provide solutions
Collaborate with Results’ Senior Management/Executive team for strategy development and execution
Facilitate creation of goals and lead managers to ensure goals are cascaded
Serve as first escalation point for customers’ concerns
Support the development o...
        

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