Job Description
Genesys Cloud AI Forward Deployed EngineerLatin AmericaRole OverviewAs a Forward Deployed Engineer at Genesys, you will act as the bridge between customer ambition and successful AI transformation.
You will partner directly with strategic customers across Latin America to design, prototype, and operationalize Genesys AI solutions that improve customer experience and business performance.
At Genesys, we are transforming how organizations connect with their customers through empathy, collaboration, and innovation.
This role offers the opportunity to create meaningful impact by helping enterprises move from AI exploration to continuous, scalable transformation.Key ResponsibilitiesPartner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases aligned with strategic objectives.Assess value, effort, and feasibility to support prioritization of initiatives.Translate customer KPIs such as AHT, CSAT, and containment into actionable AI o...