Location
santa fe
Job Type
Full-time
Posted
June 30, 2026
Job Description
Job Summary
This Sr. Managed Services Engineer - AI & CoPilot is responsible for supporting, designing, building, managing, and configuring solutions within customers’ managed platforms or services under SHI’s management. The engineer aims to achieve optimal system performance across all supported platforms. They collaborate with internal teams, customers, and partners; participate in projects and service improvement initiatives; monitor and optimize environments; and maintain strong documentation and operational discipline.
A customer-focused, adaptable, and collaborative mindset—along with accountability, initiative, and a passion for continuous learning—are key aspects of this role. This role is remote and requires a dedicated home office setup, with occasional travel/meetings as determined by management.
Role Description
Design, build, and support a wide range of solutions using platform services for both internal and customer purposes.
Manag...
This Sr. Managed Services Engineer - AI & CoPilot is responsible for supporting, designing, building, managing, and configuring solutions within customers’ managed platforms or services under SHI’s management. The engineer aims to achieve optimal system performance across all supported platforms. They collaborate with internal teams, customers, and partners; participate in projects and service improvement initiatives; monitor and optimize environments; and maintain strong documentation and operational discipline.
A customer-focused, adaptable, and collaborative mindset—along with accountability, initiative, and a passion for continuous learning—are key aspects of this role. This role is remote and requires a dedicated home office setup, with occasional travel/meetings as determined by management.
Role Description
Design, build, and support a wide range of solutions using platform services for both internal and customer purposes.
Manag...
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