Sr IFM Manager (Integrated Facility Management)

Job Description

Do you want to become a member of a diverse team and handle our Partners for Integrated Facility Management?

If you have strong experience in running major service contracts and you stand out as a great communicator with partners, then this might be a great opportunity for you!

• Main contact person to our external IFM partner, take full accountability for high performance of service delivery as catering, cleaning, landscaping, pest control, reception/helpdesk, mail room and waste handling.
• Conduct performance assessment of external IFM partner under global contract framework, KPI scoring, monthly audits.
• Collect feedback from end-users, main partners, and secure high performance.
• Understand encouraged services level vs. actual deliveries. Address services provider for corrections and improvement.
• Cooperate with IFM partner to develop SOPs to deliver the service with consistency of performance a...