Sr. Hardware Engineer

Avaya IP Telephony

• Install, configure and maintain Avaya IP Office PABX systems across all group locations.
• Administer Avaya endpoints (IP phones, softphones, conference units, and voicemail platforms).
• Configure and manage call routing, IVR menus, hunt groups, pickup groups, and extension management.
• Integrate Avaya IP Office with Avaya Unified Contact Centre (Avaya IPOCC CCC) including agent configuration, queue management, and wallboard reporting feeds.
• Troubleshoot call quality issues: jitter, latency, one‑way audio, registration failures, and trunk connectivity faults.
• Perform regular PABX configuration backups, firmware upgrades and capacity planning.
• Liaise with Avaya partners and vendors for licensing, escalations and advanced support.

CCTV Video Surveillance Systems

• Install, configure and maintain IP and analogue CCTV systems across all Arenco Group sites.
• Administer ...